ASG Extended Service Program (ESP) for Card Printers

What is the value of an Extended Service Plan (ESP)?

Extended Service Plans (ESP) offer an extension of the manufacturers warranty and/or offer an uplift of the service offered during the manufacturers warranty period.  ASG's ESP Program offers coverage and services not offered by the original manufacturers warranty and extends the services and warranty coverage beyond the manufacturers traditional warranty period.  NONE of our competitors offers as comprehensive of an ESP package as ASG Global.  Our goal is to keep you printing and keep production going in your environment.  Think about the COST to your organization of your printing operations being down for five to as many as TEN days.  This COST is worth many more times the cost of the printer and the full value of the ASG ESP plan.  Stated simply, the ASG ESP offers peace-of-mind.

ASG Global's Extended Service Plan (ESP)

Our exclusive ESP program also offers unique expedited coverage not offered by manufacturers and a complete suite of support offered by NONE of our competitors such as:

OVERNIGHT User Replaceable Parts Shipment:

Many of the components on the printer are "user replaceable" such as power supplies, card hoppers, rollers, encoders, flip over units and other components.  Under the ASG ESP program, these parts are shipped from our warehouse by OVERNIGHT UPS or FedEx Next Day shipping if the order is received by 10AM PST (1PM EST) whether these parts are covered under the original manufacturers warranty or our ESP coverage period.  We will also include a return shipping label to return the defective part to us for review at no additional charge.

What does this mean to you? In the case of Fargo and Evolis, the standard printer manufacturer’s warranty covers the replacement of these components by standard shipping (Ground) and if you want to upgrade the shipping you will have to pay the full amount for Overnight UPS or FedEx delivery.  Under the manufacturers warranty, you must also return the defective part AT YOUR EXPENSE or face a FULL CHARGE for the value of the replacement part AND the cost of shipping.

With ASG's ESP coverage, this expedited shipping is standard and WE pay for the return of the defective component (within the USA).

Bi-Directional Expedited Shipping and Insurance Coverage by FedEx / UPS

Most ALL warranty programs offered by manufacturers and our competitors cover ONLY parts and labor and rely upon you to pay for shipping either ONE or BOTH ways when you send an item in for repair.  Our ESP program offers an uplift to the following services at NO ADDITIONAL CHARGE during the term of the ESP coverage saving our customers HUNDREDS of dollars in shipping and insurance expenses.

• • Next Day Saver delivery of your HOT SPARE printer in a Secure Pelican "Bulletproof Case" to ANY POINT IN THE CONTINENTAL USA (Even if you are at a trade-show, work-site or hotel)
  • 3 Day Express Return Shipping for your printer in need of repair.  When you open the Secure Pelican "Bulletproof Case" to remove your HOT SPARE printer, you will find a FEDEX or UPS return shipping label to be placed on the case for return shipping.  We will arrange for pickup with you of the printer to be repaired.
  • 3 Day Express Return Shipping to you of your repaired printer.  When you open the case to remove your REPAIRED printer, you will find a return shipping label to send back the HOT SPARE.
  • Full Value Insurance to guard against lost or damaged printers during shipment.
  • Usage of OUR "Bulletproof" Case for shipping even if you have lost or damaged your original packaging.  No need to purchase replacement packaging.

What does this mean to you? In the case of Fargo and Evolis, you would have to pay shipping TO the repair center under their warranty and you MUST use the original packaging (which of course we KNOW that everyone saves and NO ONE throws out).  The cost of the ORIGINAL packaging is over $100 and you MUST order this packaging BEFORE sending your printer in for repair.  After repair, under the manufacturers warranty, Fargo will pay for GROUND shipping of your printer back to you, Evolis however will not and you will be billed for shipping.  With ASG's ESP you get fast service, fast repair, and expedited shipping/insurance included.

GoToAssist ON SYSTEM Troubleshooting and Diagnostics With Callback & Toll-Free Telephone Support

Unlike almost all of our competition, enrollment in the ASG ESP program entitles you to immediate ON-CALL support directly through your computer using Citrix GoToAssist where a technician assists  you in diagnosing printer problems and determining the cause of the issue directly WITH you at your PC.  Most of our competitors offer phone or "chat" services, but still rely upon you to do the diagnostics and troubleshooting including printing of a Technical Test Card.  Our ESP program includes a Technician in your PC powered by Citrix®.  This service is available exclusively to ESP clients and is available M-F 9-5 PST.

What does this mean to you? With our ESP system and the GoToAssist support, our technicians can actually SEE and diagnose problems immediately over the phone with you without sending constant emails or text messages back and forth such as "Try this...", "Push That...", "Send this...".  Fast resolution of your problem is what the ASG ESP offers.

Uplift of the Hot Spare Program During the Initial Manufacturers Warranty

The manufacturers warranty stipulates that a loaner printer or "hot spare" will be provided only during the FIRST year of the printers warranty coverage.  Our ESP Program uplifts the HOT SPARE to OVERNIGHT shipment and extends ALL years of coverage under the ESP.

Depot Repair of Your Printer

We will repair your printer under the ESP Program including parts and labor subject to the restrictions and limitations in this document and then return the printer back to you fully operational at our expense.  We will also pay for the return of the Hot Spare loaner printer provided to you during the repair process.

Coverage of Parts Not Warranted By Manufacturer

We cover ALL of the parts of your printer, even those not covered by the manufacturer's warranties such as power supplies, feeding rollers, input hoppers, over-usage of print-heads, and other parts.  We also cover NON-WARRANTY print head damage ONE time during the ESP coverage at HALF PRICE even if the damage was caused by the user.   The normal retail price of the print-head is between $500-800.

FREE FIFTH YEAR

If you purchase our ESP coverage for FOUR years at the time you purchase the printer, we will include the FIFTH YEAR OF ESP COVERAGE FOR FREE.  The coverage (maintenance, shipping and repairs in general) can be quite expensive, so we are extending the coverage to include a FREE FIFTH YEAR at the time of purchase as a bonus to our customers.

Call us at 1-800-519-8800 for Pricing and Details